At least 33 major health insurance companies join govt's centralised claims-related info exchange
health insurance companies in India, at least 33 have joined the National Health Claims Exchange (NHCX), a centralized platform developed by the government for the exchange of insurance claims-related information, ToI reported on July 15. This new system aims to expedite the insurance claims process and make it more transparent, with real-time access to claims settlement status by the Insurance Regulatory Development Authority of India (IRDAI). Citizens will also be able to monitor their insurance claim status through their mobile devices, the report (by Durgesh Nandan Jha) said.
Currently, insurance claims are processed through multiple platforms, leading to delays. The implementation of NHCX will streamline this process. According to government sources, some companies have already started trialing the NHCX for claims processing, with an official launch expected soon.
A senior official of the National Health Authority (NHA), which developed the centralized platform, elucidated, «Citizens will also be able to see the status of their insurance claim through the mobile.»
Recently, HDFC Ergo, a significant player in the health insurance sector, successfully processed its first claim through the NHCX. This platform, developed by the NHA in collaboration with IRDAI, marks a significant step towards improving the insurance claims process.
Sources familiar with the matter stated that, at present, the NHCX does not aim to regulate the business. However, the records generated from this digital platform may be
