Bank of Baroda customers can now update KYC on video calls. Know how

financialexpress.com:

Bank of Baroda customers can now complete re-KYC digitally in just a few minutes in a secure manner without even having to visit their branch.

The bank on Tuesday (August 22) announced the launch of Video Re-KYC for eligible Individual Resident Customers. Available in English and Hindi, this is an alternative and more convenient method for customers to complete the periodic updation of KYC (Know Your Customer) digitally, the bank said.

Bank of Baroda said in a statement that to avail Video KYC facility, customers must be resident individuals, above 18 years of age and must have their Aadhaar number and original PAN Card.

In the first stage, customers have to visit the Bank of Baroda website and complete the online Re-KYC application by submitting some basic information online.

Once the online application is submitted, the Video KYC call with the bank executive will be conducted. For the Video call, customers will require their original PAN Card, a blank white sheet of paper and a blue/black pen.

Video Re-KYC calls will be undertaken during business hours (10:00 AM to 6:00 PM) on all working days.

“On successful completion of the video session, the customer details will be updated in the Bank’s records and a confirmation text message will be sent to the customer,” the bank said.

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Periodic updation of KYC (Re-KYC) is a mandatory requirement of the Reserve Bank of India (RBI) and customers need to immediately update their KYC documents with the bank when the KYC update is due.

“The rollout of the Video Re-KYC facility makes the Re-KYC process much simpler, more convenient and elevates the entire customer experience.