BPO clients automating ops via AI to raise productivity: Automation Anywhere CTO
process outsourcing units (BPO) are increasingly seeking to automate operations and artificial intelligence (AI) is helping companies save thousands of hours in manual work, said Prince Kohli, global chief technology officer of US robotic process automation company Automation Anywhere.
“Intelligent automation uses AI and technologies like machine learning and robotic process automation to automate repetitive tasks, gather useful data and support informed decision-making,” Kohli told ET, adding that BPO clients are the company’s biggest supporters.
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Offering CollegeCourseWebsiteIndian School of BusinessISB Product ManagementVisitMIT xPROMIT Technology Leadership and InnovationVisitIIT DelhiCertificate Programme in Data Science & Machine LearningVisitHe said 70% of the San Jose-headquartered company’s global workforce is based in India, with 917 employees working out of the Bengaluru, Mumbai and Vadodara offices.
The company earns majority of its revenue from automation in the BFSI (banking, financial services and insurance), supply chain and retail segments, Kohli said.
The company counts Adani Group, Tech Mahindra, Indian Oil Corporation, Tata Sky, Axis Bank and IDFC Bank among its clients.
About 40% of the company’s global BFSI customers are serviced or managed out of India. Automation Anywhere’s products help in detection of fraud customer accounts in Axis Bank, for example.
The bank uses Automation Anywhere’s products for KYC (know your customer),
