‘Broken seats', Woman who paid ₹4.5 lakh for Delhi-Toronto flight criticises Air India | Watch video

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Air India flight expressed her disappointment with the uncomfortable journey. She highlighted various issues like non-operational in-flight entertainment systems, broken seats, etc. In the viral video, Instagram user Shreyti Garg strongly criticized Air India airline for her overall experience, despite paying ₹4.5 lakhs for the tickets.

The overhead lights were broken, so she showed how she had to help her toddler in the dark by using the flashlight on her phone. “We three were seated together and unfortunately almost everything was nonfunctional. From broken seats to NO entertainment system.

Unfortunately, I forgot to take a picture of the broken seat handle and literally had to protect my toddler from getting hurt as all the wires were coming out of the system," she wrote on the social media platform. She claimed there was no satisfactory response from the airline staff, despite complaining about the disappointing services. “And even after complaining to the crew/ staff multiple times, there was NO action taken.

It seems they rebooted the system but the still everything was not working. We were left helpless with 2 kids and had to manage everything on our own," she further said.A post shared by Shreyti Garg (@humpty02dumpty) Garg then criticised the airline, saying, “@airindia firstly the pricing of tickets is already too high and on top of it, instead of making the journey smooth for the passengers you made it inconvenient for the parents travelling with the kids especially." Since being posted, the video accumulated over 2.8 million views, 11k likes, and numerous reactions in the comment section. One user shared a shared a similar experience, stating, “We too had a very bad experience while travelling fromm London to