Demat Account: How to resolve disputes related to transactions? Here are 6 steps to follow
Also Read: Unauthorised transactions in your Demat account? Here's what to do next Demat accounts are offered by the Depository Participants (DPs) who are registered with depositories such as CDSL and NSDL. DPs act as intermediaries between you and other key entities in the financial ecosystem, including depositories, stock exchanges, and clearing corporations.
They play a crucial role in facilitating the smooth functioning of your demat account and ensuring seamless transactions in the securities market. While the majority of DPs adhere to strict rules and regulations prescribed by SEBI and depositories, disputes may occasionally arise between DPs and demat account holders.
These disputes can range from issues related to the non-transfer of shares to discrepancies in account statements or unauthorised transactions. Also Read: Demat Account: Can it be accessed from anywhere and how safe is it? MintGenie answers In such instances, demat account holders have recourse to file complaints or grievances with market participants to seek resolution and safeguard their rights as investors.
However, if the market participants don't resolve your disputes in a timely manner, investors can find additional support and avenues for resolution through initiatives like the Common Online Dispute Resolution Portal (ODR Portal), introduced by SEBI. This platform facilitates online conciliation and arbitration to efficiently address disputes within the Indian securities market, further enhancing investor protection and confidence.
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