Many tax filers took to Twitter to voice their complaints on the income tax department’s official handle. The department has responded to many taxpayer tweets with solutions. Let us look at some issues which taxpayer faced and what the income tax department gave as a reply or solution. Website down, login issues For those taxpayers who could not access the e-filing portal (website down), the income tax department has replied, “We had flagged this issue to the technical team. As informed by our team, the e-filing portal is working fine. Please retry after clearing the browser cache. If you still face any issues, please share your details (with PAN & mobile no.) at orm@cpc.incometax.gov.in. Our team will get in touch with you.”PAN-Aadhaar linking issues
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Some like this taxpayers could not get the OTP on their Aadhaar linked mobile numbers: Problem with pan aadhar link, it's already linked and displayed, but when I try to forget my password using aadhar otp, it says link aadhar pan, please assist. Income tax department replied in a tweet, “May we request you to share your details (along with PAN & your mobile no.) with us at orm@cpc.incometax.gov.in so that our team can get in touch with you.”For some, PAN is showing as inactive: My dad is a senior Indian citizen and from last 5 days he is trying to file his ITR but your portal is showing his Pan card as inactive. Although he has been filing ITR on the same pan card from past so many years. Can you please guide how this can be resolved? Income tax department replied, “Please share with us details of the case (along with PAN & your mobile number) via email at
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