Gaining customers’ trust vital for ecommerce: Pralhad Joshi
Pralhad Joshi said on Tuesday, while cautioning that its rapid expansion is accompanied by various risks.
“The future of ecommerce in India is bright, inclusive and transformative. While this digital revolution offers incredible opportunities, our government believes it is equally important for consumers to feel confident and make informed choices. Gaining the trust and confidence of consumers is crucial for ecommerce platforms,” Joshi said at Amazon's flagship annual summit, Amazon Smbhav.
“Online platforms are now required to provide accurate product details, transparent pricing, disclose the country of origin, and ensure clear return and refund policies while maintaining product quality,” he said, emphasising that platforms often attempt to promote a particular brand.
Earlier, the CCI investigated the marketplaces’ alleged preferences for a small number of large sellers to ascertain whether they have been providing a level-playing field to all.
On November 18, ET reported that the Directorate of Enforcement (ED) started investigating whether arrangements between Amazon and Flipkart, and their vendors, violated foreign direct investment (FDI) norms.
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