Gold Rush or Gold Bust? Customer gets the wrong gold coin in Blinkit delivery mix-up, says 'I was scammed'
Blinkit, Zepto, and Swiggy Instamart, which now include gold and silver coins among their offerings. Promising delivery “within minutes,” these platforms appeal to customers seeking last-minute purchases. However, as Delhi-based customer Mohit Jain discovered, the rapid delivery process may not always ensure order accuracy.
Customer Receives Incorrect Gold Coin, Expresses Frustration on Social Media
On the occasion of Dhanteras, Jain placed an order for a 1-gram gold coin featuring the Mata Lakshmi design along with a 10-gram silver coin, both prepaid through Blinkit. But upon delivery, Jain reported receiving a 0.5-gram Malabar Gold coin with a rose design instead.
In a detailed account on X (formerly Twitter), he explained, “I ordered 1 gm gold coin from Blinkit, along with the 1 gm silver coin. It was all prepaid. I wasn’t there at home to receive the order, so I gave the OTP to my younger brother to get it received. After 20 minutes, I reached home and saw wrong item was delivered. I got 0.5 gm Malabar gold coin (rose design). What I ordered was 1 gm Mata Lakshmi gold coin.”
Return Window Policy Adds Frustration to Customer’s Complaint Process
Jain’s efforts to resolve the issue encountered an obstacle when he discovered that Blinkit’s 20-minute return policy had already expired. Despite trying to reach Blinkit’s support team, he found the automated response unhelpful, receiving only a prompt suggesting he “provide feedback to help improve services.” Reflecting his frustration, Jain wrote, “I couldn't
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