Gurugram man requests new HDFC Relationship Manager; bank tells him to contact the same Relationship Manager
HDFC Bank’s customer care team has gone viral, sparking amusement across social media. The incident unfolded when Jayanta Chaudhuri, a marketing professional, took to LinkedIn to share his frustrating yet humorous experience with the bank while attempting to change his Relationship Manager (RM).
Delhi Elections Live
Tax calculator
Customer Service Blunder
In his now-viral post, Chaudhuri revealed that he had reached out to the bank, requesting a replacement for his RM, whom he described as “incompetent to the hilt.” However, instead of processing his request, the bank advised him to contact the very same RM to initiate the change.
Calling the response “pure genius,” Chaudhuri wrote, “HDFC Bank Customer Care team is brilliant. Told them that I wanted a change in my Relationship Manager, who is incompetent to the hilt. They wrote back and told me to contact him for doing the needful.”
His post quickly gained traction, drawing a mix of reactions from social media users. Some sympathized with his frustration, while others couldn’t help but find humor in the irony of the situation. One user commented, “Thanks, Jayanta, for making my day a bit more enjoyable,” while another remarked, “Sounds like classic customer service!”
HDFC Bank Responds
As the post gained attention, HDFC Bank responded, acknowledging the issue and assuring Chaudhuri that they were working on a resolution. The bank stated, “Hi Jayanta, we totally understand you’re looking for a change with your Relationship Manager, and we’re on it… We appreciate
Read more on economictimes.indiatimes.com
