Hard vs soft luggage for air travel: IndiGo passenger's viral damaged bag pic sparks debate
IndiGo is again in the spotlight. A woman, Shrankhla Srivastava, took to social media to voice her disappointment with the airline. Srivastava posted a picture on Saturday showing her damaged luggage after a flight with IndiGo. In a sarcastic tone, she thanked IndiGo Airlines for their supposed care of her luggage in her post, tagging the airline.
«Dear @IndiGo6E, Thank you for taking care of my luggage,» she said in her post.
Srivastava's post quickly gained traction on social media, eliciting reactions from other internet users. The post has been viewed 3.32 lakh times since being posted on March 23. IndiGo Airlines responded to the situation, issuing an apology and expressing regret for the inconvenience caused. The airline's official Twitter account replied to Srivastava's post, requesting time to investigate the matter and promising to reach out to her directly.
Several users chimed in on the comments section, sharing their own similar experiences with damaged luggage. One user mentioned that they had yet to receive compensation from another airline for damage sustained three months prior.
Others offered practical advice, such as opting for soft shell luggage instead of hard shell bags, citing the durability issues faced with the latter, especially in the rough handling commonly seen at Indian airports. Another user, with a hectic travel schedule, sought recommendations for hard case bags that could withstand rough handling.
«Shifted to a soft bag because I travel every week. I have a question/ if you
