​​HDFC Bank Mobile App: You will lose access unless your phone is updated and complaint for new verification process

economictimes.indiatimes.com:

HDFC Bank has started intimating their mobile app users through email and other communication channels that the app is going to be updated with significant changes to have enhanced cyber security features.

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«We will soon be introducing Mobile Number Verification as a pivotal addition in the forthcoming upgraded version of the Mobile Banking App. This feature ensures access to your Mobile Banking App only through the device having a SIM card of your bank-registered mobile number,» said HDFC Bank in an email to their customers in December 2023.

Old version of the mobile app will not work without the new update

The security enhancements made to the bank’s mobile app are so significant that once it will be released an individual won’t be able to transact further using the older version of the app, as they will have to necessarily update the app. “Customers of the bank have to update their app to the latest version in order to continue using the bank’s mobile banking application and protect themselves from cyber attacks,” says Sameer Ratolikar, Senior Executive Vice President and Chief Information Security Officer (CISO), HDFC Bank.

What to do to update your HDFC Bank mobile app further

Before going for this update an existing HDFC Bank mobile app user must do the following:

• Keep the SIM card of the bank registered mobile number inside the mobile device.
• Have an active debit card or net banking access. The password for net banking should not have expired, make sure of it. Either debit card or net banking details are required for a one-time authentication.

If you are a new customer who has never used their mobile banking app, you must have an 'active mobile