Indian airlines, airports adopting AI tools to improve services
Mint. Madrid-based Amadeus is a technology firm that provides software solutions for the global travel and tourism industry. Currently, the company is engaged in more than 250 artificial intelligence-based experiments and expects a more prominent presence of artificial intelligence-based systems across the travel ecosystem over the next 1-2 years. “We expect more of artificial intelligence usage in areas around servicing, customer support, digital virtual assistant, and Indian airlines are also assessing ways which will help them to push the most relevant information to travellers during their journeys," Ganeshan said.
The company recently launched a product for corporate clients, which will use generative artificial intelligence to push travel solutions to the entire corporate group meant to travel for a work event. Generative artificial intelligence refers to the capability of artificial intelligence-enabled machines to use existing text, audio files, or images to create new content. “We are getting interest from our airline customers about this," he added.
Ganeshan said that while newer airports are digital and cloud-first, older airports are also leaving no stone unturned to move to a better technology-led ecosystem. Delhi international airport, the country's largest and busiest with annual traffic of 73.7 million passengers, is introducing airport operations system which is a predictive tool and monitors data real time. The airport is also assessing installation of artificial intelligence-guided automatic people-mover for transportation of passengers between terminals.
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