IndiGo accused of bribery and rude behavior: Podcaster alleges Rs 6,000 offer after complaint. Airline responds
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The issue began when Gupta's flight was preponed by 15 minutes, with the change communicated just 2.5 hours before the new departure time. Gupta stated that the airline failed to send an email notification, relying instead on a «measly text» sent at 4 AM, informing him of the adjustment.
“How do you change a flight time and PREPONE it, 2.5 hours before the flight at 4 AM in the morning, expect me to make it on time, and then when I do get there 5 minutes behind on the NEW TIME, you do not let me check in my bag and make me pay for a new flight?” Gupta wrote in his post.
Rude Staff and Questionable Charges
According to Gupta, the situation was exacerbated by the airline staff’s unprofessional conduct. He alleged that staff members accused him and a co-passenger of filming the situation when they were not. Gupta also claimed that the staff played inappropriate private voice messages on speakerphone while dealing with his complaint.
Additionally, Gupta pointed out inconsistencies in the fees charged for the rescheduled flight. He was told that the actual charge for the ticket change was Rs 40,000 but was being offered a “discounted” price of Rs 3,000 per customer. «A 90% discount? Instantly? Without me asking for it? Super suspicious,» he remarked.
Gupta further
