Istanbul Indigo Flight Fiasco: Airline leaves 400 flyers grounded without food, accommodation for over a day
IndiGo flights 6E 12 (Istanbul to Delhi) and 6E 18 (Istanbul to Mumbai) faced significant delays exceeding 24 hours at Istanbul Airport. Originally scheduled for departure on Wednesday night, the flights were postponed multiple times without proper updates, leaving travellers stranded in challenging conditions. As of Friday morning, 39 hours into the ordeal, IndiGo had not confirmed departure times.
Travellers Voice Frustration Over Lack of Support
Frustrated passengers took to social media to share their experiences, highlighting the airline's poor handling of the situation. Shubham Bansal, one of the affected passengers, wrote on LinkedIn, «I am one of the 400 passengers stranded in Istanbul since the last 24 hours. No response (or) updates from IndiGo. Is this how you run the airline?»
Similarly, Anushri Bhansali recounted the chaotic sequence of events. «The flight was delayed twice by an hour, then cancelled, and finally rescheduled 12 hours later,» she wrote on social media. Bhansali, who was experiencing fever and exhaustion, added that passengers were not provided accommodation, meal vouchers, or even approached by IndiGo representatives.
Another passenger, Rohan Raja, shared how people struggled in the cold weather as no transport was arranged to reach accommodations that were allegedly offered by the airline.
Compensation Measures Insufficient
Passengers were informed they would receive lounge access at Istanbul Airport as compensation, but this proved inadequate. “The lounge was far too small to
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