credit cards, and ATM/debit cards, which together accounted for 87.24% of total grievances, up from last year, RBI said in the annual report of the Ombudsman scheme. Only ATM and debit cards complaints eased.
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Complaints against banks and non-banking financial companies (NBFCs) rose 33% in 2023-24 with the Reserve Bank of India strengthening the consumer grievance mechanism giving customer protection one of its top priorities.
Loans and advances related complaints were the most in FY24 and grew 42.7% to 85,281 complaints, while mobile and electronic banking related complaints grew 32.6% on year to 57,242
Similarly, mobile and electronic banking issues increased 32.6%, driven by failed transactions and glitches as digital banking adoption grew.
Also, complaints about deposit accounts rose 34.45%, often tied to delays and unexpected charges.
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