‘Need another technology leap for AI to start reasoning like humans’

livemint.com:

BENGALURU : Daniel Dines, co-founder of enterprise automation software company UiPath, who stepped down as co-CEO to become the company’s chief innovation officer, insists that while generative artificial intelligence (GenAI) models can increase business productivity manifold, the world will need a bigger breakthrough for these models to develop human-like reasoning capability. In an interview during his visit to Bengaluru where the company set up its first office outside Romania, he spoke about how robotic process automation (RPA) is being used with GenAI to enhance customer experience, and why entrepreneurs will find it hard to survive if they simply build chatbots atop large language models (LLMs). Edited excerpts: I was lucky to find a great CEO (Rob Enslin) to do the go-to-market and day-to-day operations.

Now I have way more time to work directly with the product and engineers, which is my passion. I believe that it’s better to play on your strengths and double down on them. Agree.

But it’s mostly about focus and bandwidth, and especially with the advancements in AI, we are seeing a generational shift in products. It’s much better to be involved in reinventing products. The shift was in motion before GenAI because we’ve built a lot of our stuff on top of AI.

GenAI is adding smarter capabilities to RPA because, in a way, it completes the automation. If you are an insurance company and a customer says: “I have this type of car, please give me a quotation for my car", we typically enter the data in our systems to get a quotation for the customer. GenAI can understand the text, so it will understand the request and extract the information.