UPS Provident

NHS sent my wife a penalty notice for getting a prescription

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My wife has a direct debit for an NHS prescription prepay certificate, which auto-renews every year. Recently, she received a penalty charge notice (PCN) for a prescription she collected three months ago.

It appears that last year her new certificate was returned as undelivered to the issuer, NHS Business Services Authority (NHSBSA), because of an “incorrect address”, even though we haven’t moved.

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