Online dispute resolution needed a booster shot. This covid-era hack might be it
Subscribe to enjoy similar stories. When Presolv360 began operations in 2017, most companies and individuals still preferred to gather in dim court halls to resolve their disputes.
Until 2020-21, this Mumbai-based online dispute resolution platform handled a mere 140 cases. However, as covid lockdowns ushered in a wider acceptance of video conferencing for everything from office meetings to school learning, Presolv360 began to see a change.
By the end of 2023-24, this Mumbai-based online arbitration and mediation firm had handled 125,000 cases. Krunal Modi, founding partner and manager for strategy and innovation, Presolv360, expects more companies and individuals to embrace online dispute resolution as the Union government seeks to include video conferencing in the next amendment of the Arbitration Act, among other proposals.
“This will certainly encourage the adoption of online arbitration in the country and aid the stakeholders by improving efficiency and affordability. The convenience this mode brings to the table is especially beneficial for a vast and diverse country like India, where people in remote areas often struggle to access traditional dispute resolution forums," said Modi.
"By offering video conferencing facilities, among other advantages, ODR platforms become a viable alternative to disputing parties in comparison to traditional dispute resolution forums." The proposal to add video conferencing in the Arbitration Act comes as more than 50 million cases are pending in Indian courts. India’s Mediation Act, which empowered another out-of-court dispute resolution process last year, included video conferencing in its definitions, bolstering an ecosystem of online dispute resolution service providers in the
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