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Operation Save Christmas: retailers’ desperate dash to meet demand

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An army of 3,000 staff will fan out from Marks & Spencer’s head office this week with one mission in mind: meeting the Christmas boom.Staff whose day jobs typically range from human resources to procurement will head to its network of stores to help pick and pack Christmas online orders.With a shortage of delivery drivers, stock gaps and booming demand for online shopping, retailers are turning to increasingly creative ideas, from rail and air freight, cargo bikes and direct-from-store

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