Over 30 lakh audit reports filed on income tax department’s e-filing portal for AY24 till September 30
I-T department said extensive outreach programmes were carried out to facilitate the taxpayers. “Around 55.4 lakh outreaches were done through e-mails, SMSs, social media, along with information messages on Income Tax portal to create awareness among the taxpayers to file the Tax Audit Reports and other audit forms within the due date," it said.
“Various user awareness videos were uploaded on the Income Tax portal to provide guidance. Such concerted efforts have been helpful to the taxpayers and tax professionals in filing the audit reports within the due date," the release further said.
The e-filing portal successfully handled the traffic, providing a seamless experience to the taxpayers and tax professionals for filing the audit reports. The e-filing Helpdesk team handled approximately 2.36 lakh queries from taxpayers in September 2023 supporting the taxpayers and tax professionals proactively during the filing period, helping them resolve any complexity involved.
The support from the helpdesk was provided through inbound calls, outbound calls, live chats, Webex, and co-browsing sessions. The Helpdesk team also supported the resolution of queries received on the Twitter handle of the Department through Online Response Management (ORM), by proactively reaching out to the taxpayers/ stakeholders, and providing assistance to them on different issues on a near real-time basis.
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