Ozonetel launches 'CXi Switch' for instant customer engagement
Ozonetel, an industry-leading provider of unified customer experience intelligence platform (oneCXi), announced the launch of CXi Switch, a first-of-its-kind internet communication product that powers instant voice and digital conversations across all touchpoints, as an alternative to telecom channels.
Customers expect instant communication when interest is highest, yet enterprises struggle to deliver effective real-time engagement despite the surge in digital adoption through apps and websites. 75% of these engagements still rely on telecom, often through delayed and out-of-context calls. This causes customers to lose interest, resulting in missed business opportunities. Tighter regulations and rising spam complaints further add to the friction in customer journeys.
CXi Switch, the core routing engine of the oneCXi platform, drives instant one-click conversations between customers and businesses. A plug-and-play widget seamlessly integrates with apps, websites, online ads, newsletters, in-store displays, digital kiosks, and other touchpoints to power hassle-free voice and digital conversations. It works across devices and form factors.
Using internet communication, CXi Switch empowers businesses to take full control of conversations across marketing, sales, and service, creating truly seamless journeys throughout the customer lifecycle. It delivers measurable outcomes with improved brand engagement, 4X higher conversions through contextual conversations and a 3X increase in lifetime value with improved
