Singapore Airlines ordered to pay ₹2 lakh to Indian couple for ‘mental agony’; here's why
Singapore Airline to pay nearly two lakh rupees to an Indian couple. A police chief from Telangana, Ravi Gupta, along with his wife, sued the airline after he had to manually adjust seats with an automatic recline feature, despite paying 66,750 rupees (about $800) each for a business class seat, according to a New York Post report. Delhi School Bomb Threat live Disappointed with their poor flight experience despite paying a hefty amount for a ticket, Gupta sued the airline for the incident that took place in May last year.
Passing an order in the case, District Consumer Disputes Redressal Commission in Telangana, ordered the airline to pay 2,040 pounds (INR 213,585) to the Indian couple for ‘mental agony’ reported the New York Post. Ravi Gupta was travelling with his wife from Hyderabad to Australia. They had to change their flight to Singapore.
Despite paying a hefty amount as a ticket, the two were left struggling with their automatic recline seats because of malfunction. When they raised the issue with the company, they were offered 10,000 frequent flyer miles or loyalty points each. However, the couple rejected the offer and chose to take a legal route for their grievance redressal.
In the documents submitted to the court, Guptas accused the airline it making them feel like ‘economy class passengers’ even when they paid for business class seats. Due to a defect in the automatically reclining seats, they were forced to adjust the seat manually and the experience even left them awake throughout their journey. The couple received victory in their legal fight after the District Consumer Disputes Redressal Commission in Telangana ruled in favour of them last week.
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