United CEO tries to reassure customers that airline is safe despite recent incidents
The CEO of United Airlines is trying to reassure travelers that the airline is safe despite a series of recent incidents ranging from a panel falling off a plane to an engine fire
The CEO of United Airlines says that a slew of recent incidents ranging from a piece of aluminum skin falling off a plane to another jet losing a wheel on takeoff will cause the airline to review its safety training for employees.
CEO Scott Kirby said the airline was already planning an extra day of training for pilots starting in May and changes in training curriculum for newly hired mechanics.
In a memo to customers on Monday, Kirby tried to reassure travelers that safety is the airline's top priority.
“Unfortunately, in the past few weeks, our airline has experienced a number of incidents that are reminders of the importance of safety,” he said. “While they are all unrelated, I want you to know that these incidents have our attention and have sharpened our focus.”
Kirby said the airline is reviewing each recent incident and will use what it learns to “inform” safety training and procedures. He did not give any details beyond measures that he said were already being planned, such as the extra day of training for pilots.
Some of the recent incidents — such as cracks in multi-layer windshields — don't normally attract much attention but have gained news coverage and clicks on social media because of the sheer number of events affecting one airline in a short period of time.
To a degree, United may be a victim of heightened concern about air safety since January when a panel blew off an Alaska Airlines Boeing 737 Max at 16,000 feet above Oregon; investigators say bolts securing the panel were missing.
“I don’t see a major safety issue at
Read more on abcnews.go.com
