Air India passenger suffers ‘second degree burn’ as attendant spills hot water; airline apologises

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Exciting news! Mint is now on WhatsApp Channels :rocket: Subscribe today by clicking the link and stay updated with the latest financial insights!" Click here! Later, a physician onboard offered assistance, Tomar said. “She diagnosed my injury as a second-degree burn and attempted to provide care. However the flight lacked essential medical supplies, and the treatment was far from ideal I endured severe pain for nearly two hours in flight with no pain medication or proper first aid kit available." As the flight approached its destination, “I was left to tend to my injured leg on my own", she claimed, adding that the crew also did not attend to her aged mother-in-law and 7-year-old son after the landing, despite her request.

“The complete lack of care for my family members and the severe injury I sustained are deeply disappointing. This experience was not only physically traumatic but also emotionally devastating," she added. Air India, in a statement issued today, expressed regret over the incident.

While the passenger claimed that hot water was spilled on her, the airline said the crew had accidentally spilled coffee on her leg. It claimed that first aid was “immediately administered" to her. The crew also “paged for a doctor on board, who attended to the affected guest", a spokesperson of the private carrier said, adding that “a team of paramedics assisted the guest upon arrival at San Francisco".