Dart Charge payment system changes triggers outrage from motorists; Here’s what happened

economictimes.indiatimes.com:

The recent changes to the Dart charge payment system have triggered significant public outrage, as several individuals reported difficulties in settling the charge. For those unaware, Dart Charge is the fee for crossing the Thames between Kent and Essex and it operates via an online platform. There have been recent changes which require motorists to update payment details before a deadline, in case of failure, they risk facing fines. The customers were informed that the website would be down till Sunday afternoon. However, the technical issue continued To the dismay of many users, on Sunday night, the website continued to display an error message, informing them that they had been placed in a queue. This problem persisted for several users, with one individual expressing frustration after attempting to pay since the previous Saturday evening. The system faced further criticism, with one user labelling it «hopeless» and a «shambles» due to their unsuccessful attempts to modify payment details. Dart Charge has since apologized for the problems and said that it is «working hard to resolve this.» However, the damage has already been done, and many motorists are now left wondering whether they can trust the system in the future.

Q1:What happened with the Dart Charge payment system? The Dart Charge payment system was unavailable for several hours on Sunday, leaving many people unable to pay their charges. Those who were unable to pay before the deadline were at risk of receiving a penalty charge notice.Q2:Why was the Dart Charge payment system unavailable? The Dart Charge payment system was unavailable due to a technical issue. Dart Charge has since apologised and said that it is «working hard to resolve this.»