Ecommerce firms prioritise delivery partners and their well-being
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Last week, finance minister Nirmala Sitharaman announced during her Budget speech that the government will ensure healthcare benefits for gig workers under the PM Jan Arogya Yojana scheme, which provides insurance cover of Rs 5 lakh per family per year for secondary and tertiary hospitalisation.
Companies like Zomato, Swiggy, bigbasket, Delhivery, and Zippee, are moving beyond just insurance to more comprehensive health and well-being benefits — like employee welfare funds for financial support during emergencies, on-road SOS support and emergency helplines, and regular health camps — designed to ensure better financial protection, higher retention and improved service quality.
Delhivery has set up an employee welfare fund (EWF) under which it has disbursed over Rs 1 crore to support delivery partners facing medical emergencies, accidents, or other unforeseen events during employment. The company has 50,000-odd delivery partners.
“We have also held multiple health camps to aid riders with regular check-ups and are exploring partnerships with healthcare providers and wellness organisations to expand the range of benefits available to our delivery executives,” Suraj Saharan, cofounder of Delhivery, told ET.
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