IndiGo Airlines has issued an apology and said that the customers are being provided hotels and are being rebooked as per their final destination.
The video of the incident, which took place on Thursday on flight 6E 2235, shows flyers in utter discomfort.
Reportedly, several passengers fainted due to intense heat and suffocation, while others were seen using magazines to cool themselves.
The press statement from IndiGo Airlines reads, «IndiGo flight 6E 1303 operating from Mumbai to Doha was delayed due to a technical reason. Our airport team immediately provided assistance to the affected customers and provided refreshments and necessary arrangements. The aircraft tried to depart for its destination a couple of times but had to finally be called off due to the extended time lag on account of various procedural delays. The customers are being provided hotels and are being rebooked as per their final destination. IndiGo sincerely apologises for the inconvenience caused to its customers.»
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