Kerala Consumer Commission orders Britannia to pay ₹60,000 compensation for selling underweight biscuit packets

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Britannia Industries and a local bakery to pay ₹60,000 as compensation for selling biscuit packets that weighed significantly less than the declared weight, Bar and Bench reported.A consumer, George Thattil, had purchased two packets of "Britannia Nutri Choice Thin Arrow Root Biscuits" each claimed to weigh 300 grams, from Chukkiri Royal bakery. However, upon weighing, the packets were found to be 268 grams and 248 grams, respectively, much lower than the stated weight, the report added.George lodged a complaint with the Flying Squad of Legal Metrology's Assistant Controller in Thrissur, who subsequently verified and confirmed the shortage in weight.He then filed a complaint with the District Commission in Thrissur, seeking to stop illegal practices and claim compensation for financial, physical, and mental losses due to exploitation and deception.The Commission, led by President C T Sabu and members Sreeja S and Ram Mohan R, noted that there was a significant deficit in the biscuit's net weight in the MO1 package.