KPMG releases its custom ChatGPT tool to clients

afr.com:

After answering tens of thousands of questions for KPMG staffers, the consultancy’s custom ChatGPT tool is now available for clients to build their own chatbots, powered by OpenAI’s generative artificial intelligence.

Launched internally in March, KPMG’s KymChat is a private version of ChatGPT that has answered more than 50,000 questions from KPMG employees, without client data leaving the firm’s environment.

Microsoft chief technology officer Lee Hickin (left) and KPMG chief digital officer John Munnelly. Michael Quelch

KPMG has packaged up the code behind KymChat so it can be dropped into clients’ IT environments, allowing them to experiment with different uses within their business.

Chief digital officer John Munnelly said clients could use the KymChat “accelerator” – which combines KPMG’s usages, features and consulting services – to generate their own proof of concept in four to five weeks.

“Since we launched it internally we’ve had a number of clients call us and ask how they can get on the journey with us,” Mr Munnelly said.

“To me, it feels like every client wants to understand what AI is going to do to their business… everybody is starting proof of concepts and trying to get an understanding of what it will do.”

Built by Microsoft, KymChat was originally designed as a search tool to find experts across the business. Its uses have expanded to writing proposals, drafting scripts for training videos and answering users’ questions about internal policies.

KPMG’s large-language model has been trained using documents from its internal network, as well as the public internet. KymChat’s answers include citations that make it clear where the information was sourced from.

For example, KymChat has ingested KPMG’s quality