New consumer complaints platform will let you file cases, attend hearings online

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Subscribe to enjoy similar stories. New Delhi: The department of consumer affairs is preparing to launch a “future-ready" platform to redressing consumer grievances through a new e-Jagriti app and an updated portal, which is expected to streamline the resolution of complaints, two people aware of the matter said. The new system looks to take into account changes in consumer behaviour resulting from, among other things, the launch of quick deliveries across segments, from groceries and medicines to cosmetics and fashion, they added.

The platform aims to offer a seamless and user-friendly experience, allowing consumers to file complaints, track their status, and even appear for hearings through the app or portal, the first person said. Also read: Consumer affairs ministry cancels e-gaming study planned for framing new rules The new app and portal will be launched on National Consumer Day on 24 December. Features will include instant case-status updates, integrated document uploads, and a simplified complaint submission process through mobile devices, this person added.

Queries emailed to the ministry of consumer affairs remained unanswered. More than 500,000 consumer complaints are filed every year across India’s consumer forums. The new platform aims to ensure complaints are resolved quickly and with minimal hassle.

“Currently we have the e-Jagriti portal, but it has certain shortcomings. To address these and fast-track the redressal of consumer complaints, we are launching a dedicated app and revamping the portal as well," the second person cited above said. Once launched, consumers will be able to file cases directly through the app and receive real-time updates on their complaints, eliminating the need to submit