RBI imposes a monetary penalty of ₹90.92 lakh on Axis Bank. Details here

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Reserve Bank of India imposed a monetary penalty of ₹90.92 lakh on Axis Bank Ltd for non-compliance with certain directions issued by the apex bank on ‘Reserve Bank of India (Know Your Customer (KYC)) Directions, 2016’, ‘Loans and Advances – Statutory and Other Restrictions’, ‘Guidelines on Managing Risks and Code of Conduct in Outsourcing of Financial Services by banks’ and ‘Code of Conduct for Opening and Operating Current Accounts’. The Reserve Bank said after examination of the Risk Assessment Report/Inspection Report pertaining to ISE 2022, Scrutiny Report and all related correspondence in that regard, it observed that the Axis Bank failed to preserve records pertaining to the identification of customers and their address in certain cases, and made persistent calls to some of the customers.

“The bank also failed to ensure appropriate behaviour of recovery agents with some of the delinquent borrowers and failed to ensure a tape recording of the content/text of the calls made by the recovery agents to some of the customers", the RBI said The bank did not obtain declarations from the customer at the time of opening of current accounts, the RBI added. Consequently, a notice was issued to the bank advising it to show cause as to why penalty should not be imposed on it for failure to comply with the directions issued by RBI, as stated therein.

The banking regulator said after considering the reply from the Axis Bank to the notice, oral submissions made during the personal hearing and additional submissions made by it, the apex bank came to the conclusion that the aforementioned charge of non-compliance was substantiated and warranted imposition of monetary penalty. This penalty has been imposed in exercise of powers