Shiprocket launches Copilot to help MSMEs become self-reliant in fast-paced ecommerce landscape
Shiprocket Copilot — an AI-powered assistant to help 1 lakh sellers improve their management and expansion of their ecommerce businesses. Designed as a comprehensive virtual assistant for sellers, it handles a wide range of tasks — processing orders, checking COD billing, assisting with queries on international shipping, and a Whatsapp suite to offer precise solutions on the queries raised.
According to a recent study by Meta, 94% of MSMEs acknowledge AI's potential to drive significant business growth, with 91% emphasising the need for accessible and affordable AI technologies.
Recognising this demand, Shiprocket unveiled this offering to bridge the technology gap in the MSME ecosystem. This AI-driven assistant boasts of enabling small businesses across Bharat to optimise operations, improve productivity and build a more sustainable, self-reliant digital future. It is positioned as a go-to platform for merchants, similar to ChatGPT, helping them solve queries independently and on demand.
Some of the features tailored specifically for the needs of MSMEs include instant answers, real-time resolutions, contextual understanding with the use of advanced GenAI models like LLaMA, GPT, and Gemini and a user-friendly chat interface to give sellers 24/7 guidance for managing tasks. The knowledge base is regularly updated every 15 days to maintain accuracy and monitored for failures, thereby making it a reliable resource for diverse user needs.
Saahil Goel, MD & CEO of Shiprocket, says that Copilot is designed to simplify
