Taj Hotel Chennai's generosity during rains wins guest's heart. Netizens pay tribute to Ratan Tata's legacy
Taj Hotel Chennai, a Tata group property, has garnered raise on social media for a considerate gesture toward a guest who had to cut short his trip due to the flooding. The downpour has disrupted daily life, forcing schools and colleges to shut down, causing frequent power outages, and creating severe traffic jams on waterlogged streets.
D Prasanth Nair shared his experience on the social media platform X, commending the Tata Group-owned Taj Hotels for their customer-first approach. Nair compared his experience at the Taj hotel with that of his colleague, who stayed at another prominent hotel chain.
Nair and his colleague had planned to stay in Chennai until October 16. However, with the unpredictable weather worsening, they decided to leave on the evening of October 15 instead. Nair informed the Taj hotel of his early departure and was surprised when the staff chose not to charge him for the unused night, even though they were technically entitled to do so. The hotel cited their understanding of the situation, acknowledging the weather-related difficulties behind his change in plans.
In contrast, Nair’s colleague wasn’t as fortunate. The unnamed hotel charged him for both nights, despite the sudden shift in plans caused by the weather disruption.
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