‘Tech bug’ on Swiggy leads to allegations of overcharging from users. Here's what happened

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Swiggy, a food delivery aggregator faced sudden allegations of over charging its platform users while buying food from restaurants. The issue was flagged by several over social media platform 'X' (Formerly Twitter), seeing explanation on the what customers thought were surcharges. Here's what happened.

Angered users of the platform Swiggy took to micro blogging platform X to flag that they were being overcharged for their food orders from restaurants via Swiggy. Customers flagged that Swiggy has been charging the nearest whole number and adding an additional ₹ 3 to the order value. Deepak Shenoy, Founder and CEO of Capital Mind, also shared a similar experience on the platform.

“Holy moly. This is actual fraud and I found that @Swiggy is doing this even for me! Here's my last order and it adds up to 255.60. But they charge 259? This stinks.

It can't be some random error, it seems to be on purpose to add ₹3 extra. What's going on?" In another tweet, Shenoy said, "Turns out it might just be a display error. There's an extra ₹3 discount on every order.

Platform (Swiggy) fee of Rs. 5 discounted to ₹2. But in the invoice it shows plat fee of ₹2 only which is the missing Rs.

3." He added that, like a lot of users, he is "confused" since he does not keep track of what discount he gets when he orders from the application. "Saw the invoice and added things up. Isn't malicious, so no fraud," he said.

Swiggy issued a clarification which stated that the food delivery platform users were not being overcharged. “This was due to a tech bug solely in the order history page. The platform fee of 5 has been slashed down to 2.