Telecom industry air concern over Data Protection Law
telecom industry has concerns regarding the data protection law, including the fact that the age gating provision as a validation mechanism lacks specifics, and has sought two years' time for its implementation.
Telecom operators say that in conventional consent-taking methods, like for a customer acquisition form (CAF), a person gives consent with Know Your Customer (KYC) details. But the same can't be replicated in an internet-driven consent mechanism.
«While there can be ways to validate the age of a person, like through Aadhaar, it needs to be clarified and the provisions should be added in the act,» said an executive of a telecom company, requesting not to be named.
The executive said that a person below 18 years of age can't get a SIM card and that can be verified during the KYC process at the time of CAF. «The person who has signed the undertaking is accountable. But how can we verify the age of a person on the internet?» the executive said. «This should be clarified from whom and how we should take the consent.»
Apart from age gating, there are other issues like grievance redress and languages that need clarification. The telcos said there is ambiguity around the number of languages that should be utilised for customer services and grievance-related queries.
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The Digital Personal Data Protection Bill (DPDP) became law on August 11.
Though the Ministry of Electronics and IT (Meity) has so far not come out with guidelines
