The K-pop festival organiser totally changed the lineup. I want a refund

theguardian.com:

Can you explain what rights I and thousands of other fans have after the organisers of a K-pop /K- hip-hop festival in Paris completely changed the lineup?

After a successful London concert last year, the promoter MIK festival announced it would run a two-day event in Paris on 18-19 February this year, complete with a list of artists playing on each day. I and loads of others bought tickets and booked hotels etc.

Then, out of the blue, in January, allegedly as a result of fan demand, MIK announced that the lineup had been completely changed, reassigning artists among the two days to provide a K-pop and K-hip-hop split. It means I, and lots of others, have tickets for a day that we are not interested in attending, and would never have bought had these lineups been announced from the start.

The organisation is now refusing to allow refunds, and swaps of tickets have only been allowed after the purchase of a new ticket for the preferred day, and providing the new order contains the same number of tickets as the original. This entails an extra cost for some ticketholders, as the cheapest seats are no longer available.

The organisation has not provided a real reason for the revised lineup, only mentioning that it was fan-requested, without any proof. It claims it made the change after carrying out a poll of fans via social media. In terms of the financial loss, me and my friend are looking at losing £300 each in tickets, plus all the travel arrangements. MIK is ignoring us. What would you do?

EP, London

I think it’s rather telling that MIK festival has refused to discuss or engage with either you or the Guardian over this complaint.

Despite repeated emails and other attempts to contact it on Twitter, the company has not