When the next wave of artificial intelligence arrives, autonomous bots will be able to complete nearly any task humans carry out on their devices. These AI “agents," as they are known, won’t need to interact much with people to get things done. The bots will be able to figure out how to accomplish tasks on their own—booking a flight, ordering groceries online or even playing Cupid—all without you lifting a finger.
The technology is being hailed by techies as the next evolution of ChatGPT because it is capable of revolutionizing so many aspects of our daily lives. Here are some ways AI bots might help you in the future: At online travel company Priceline, an AI named “Penny" will be playing travel agent in the not-too-distant future. The AI assistant, which today is a chatbot that customers message with, can already complete a booking within the chat, without people clicking on a button, said Cobus Kok, a vice president of product management at Priceline.
Eventually, Penny will also be able to phone hotels to make special requests on your behalf, such as interacting with the services and concierges you typically do, he said. Further down the line, Penny will manage all your travel necessities such as your car rental, and all it needs is your calendar. “I just want the car to show up and pick me up; you do the rest," Kok said.
If you’re unhappy with the bots offered by travel companies, you could simply build your own. The AI startup Imbue is building a service that will let you DIY a bot for any task, large or small, said Kanjun Qiu, its chief executive and co-founder. Rather than relying on companies to build bots for us, Qiu said Imbue’s service aims to give people more control in a bot-powered world.
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