Denied boarding by airline? You may demand 400% compensation. Here are your rights and how to claim

economictimes.indiatimes.com:

DGCA) has issued a show cause notice to Air India for failing to adhere to regulations concerning the provision of facilities to passengers in cases of denied boarding, flight cancellation, and flight delay. The notice highlights the importance of passengers being aware of their rights in such situations.

Passenger Rights: Denied Boarding and Compensation
Passengers have the right to be informed about denied boarding, which occurs when an airline refuses to carry a passenger who has arrived for boarding within the specified time. However, it is important to note that if the airline has reasonable grounds, such as health, safety, security, or inadequate travel documentation, they may refuse boarding.

Airlines are legally allowed to overbook flights, which may result in denied boarding. In such cases, airlines must first ask for volunteers to give up their seats.

If no volunteers come forward, the airline can deny boarding to certain passengers.

According to DGCA guidelines, if you are involuntarily denied boarding, the airline must offer you compensation, a confirmed seat on an alternate flight, and assistance like meals, accommodation, and transportation, depending on the circumstances.

In the event of denied boarding, airlines are required to compensate passengers. If the airline offers an alternative flight scheduled to depart within 24 hours of the original flight, the compensation should be 200% of the basic fare plus the airline fuel charge, with a maximum of Rs 10,000.

However, if the passenger chooses not to opt for an alternative flight, the compensation should be 400% of the basic fare plus the airline fuel charge, with a maximum of Rs 20,000. In addition, the passenger is entitled to a refund of the full