Chief Operations Officer Programme on December 30, 2023, with Emeritus, the global leader committed to making high-quality education accessible and affordable to all. Rated as 4.4/5 by the past learners of the first batch of this high-impact 11-month Chief Operations Officer (COO) programme, business leaders, aspiring and new COOs will acquire the proficiency and skills to improve their organisation’s operational efficiency, resilience to disruption, and scale sustainable business growth.
81% of COOs rely heavily on data to improve their organisation’s operational efficiency (IBM Insight, 2021). Businesses across geographies and industries realise the need to continuously adapt, evolve, and transform their operations to drive resilience for disruption and business growth. In this context, the role of the Chief Operating Officer (COO) has thus evolved into being a major strategic partner accountable for leading the operational transformation initiatives to achieve greater customer-centricity amidst accelerated changes in demand, technology, and data.
In the absence of a single, agreed-upon description of what the role entails, the COO can adorn many hats—the job is demanding: Build the benchmark, lead operational excellence, oversee execution of business strategies, lead innovation and change initiatives, mentor business heads and teams, drive product-market fit and customer satisfaction, problem-solve cross-functional challenges, optimise costs and enforce operational controls, process-driven