‘Very unsettling’: Customers say rideshare drivers in Ontario improperly charging

globalnews.ca:

rideshare app when trying to get back home late at night, sparking the attention of many female rideshare users who responded, saying they had experienced the same.In the video, she explains how she was allegedly stranded in Toronto for almost 45 minutes after booking a trip to Whitby, where she was asked for money from a Lyft driver, which she denied, resulting in her ride being cancelled.“It’s 3 o clock in the morning and I just want to go home,” she said tearfully in the video.In an interview with the TikTok user, @bluntcontinent, who wishes to not be identified, she explains how this was the second time in a row that a Lyft driver had asked her for money for a long-distance trip.“The first time I agreed because I felt bad,” she said.In the initial incident, she explained how once she got into the vehicle, the driver asked how much she paid, to which she responded $62. The driver then allegedly said he was only getting $18 for the ride and requested to cancel the ride and be paid the full amount in cash.

In a desperation to get home soon, she agreed to e-transfer him and “immediately regretted it.”“Once the ride started, I realized I made a mistake,” she said.Rideshare apps like Lyft and Uber have location sharing and tracking measures built into their apps. When a ride is cancelled, those features are not available for the user any longer.“The fact that it was after midnight, I’m in the back of a stranger’s car and no one is tracking me was a bad idea,” she said.Following this incident, she was allegedly asked to pay cash again the following night by a different driver.