Employees begin by submitting complaints through the OCDA website, ensuring complete anonymity. Once a request is received, a trained «scolder,» also known as Agent Ratliff, is dispatched to the workplace. Equipped with a prepared script of grievances, the scolder confronts the targeted manager, ensuring the employee’s concerns are fully expressed, no matter how uncomfortable the encounter becomes. If in-person visits are not possible, the confrontation is conducted over the phone.
One video showcased a scolder addressing grievances with a supervisor, referred to as “Mr. LJ.” The agent outlined complaints, stating, “I’ve been working here for over 17 years without paid time off, while new hires earn more than long-serving employees. The inventory is a mess, and the moulding section doesn’t even have basic amenities like a fan.” Despite the supervisor’s protests, the scolder adhered strictly to the script.
OCDA’s unconventional approach has drawn millions of views across platforms. A TikTok video shared by influencer «The Feedski» on November 7 propelled the service into the spotlight, garnering over 10 million views. The organization's YouTube channel, which hosts unedited footage of these confrontations, has amassed over 80,000 subscribers.
Viewers have expressed mixed reactions. One commenter wrote, “This is brilliant! Finally, someone standing up for employees.” Another added, “This guy will be a millionaire soon. What a genius idea!” However, skeptics questioned the