Peter Cappelli is the George W. Taylor professor of management at the Wharton School of the University of Pennsylvania and the author of “Our Least Important Asset: Why the Relentless Focus on Finance and Accounting Is Bad for Business and Employees." Valery Yakubovich is executive director of the Mack Institute for Innovation Management at Wharton. Prasanna (Sonny) Tambe, an associate professor of operations, information and decisions at Wharton and co-director of AI at Wharton, contributed to this article. They can be reached at reports@wsj.com.
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