By Anshuman Panwar
Sending emails or text messages, or hosting a digital payment gateway, does not add up to a truly intelligent digital collections strategy. It is time for the debt collections industry to go beyond digital by offering customers an intelligent personalised experience with a full range of access points and options to resolve debt on their terms. Changing customer expectations and regulatory mandates are forcing lenders to take a holistic approach. Here are the factors driving
Read more on financialexpress.com