As befits a high-flying India: It is natural for Indians to expect that Air India will become world class again—as soon as possible!

economictimes.indiatimes.com:

Air India aircraft, evocatively named the Emperor Ashoka, way back in 1972. Needless to add it left a deep impression on my six-year-old mind, not only because of the dimension of a Boeing 747 ('Jumbo') but the regal ambience, the glamorous, poised cabin crew, and even the food.

Air India had already been nationalised for nearly 20 years by then but was still to become sarkari in form and function. Since then, «a good experience» and «Air India» rarely featured in the same sentence for most people.

Unless they happened to be VIPs of some sort, usually of the official kind, for whom the crew metaphorically rolled out the red carpet. For most other passengers, it was a recurring nightmare of hugely delayed or cancelled flights, surly and unhelpful staff both at check-in and on board, broken seats, malfunctioning screens, bad or indifferent food and no remorse.

In a way, Air India came to symbolise all that is bad about sarkari organisations: slothful, unaccountable and unmindful of the changing world.

And so, somewhere along the way, airlines from tiny places like Singapore, Hongkong (Cathay), Qatar and UAE (Emirates, Etihad) set the standard, leaving many older, «legacy» European and US carriers, besides Air India, far behind in terms of cabin comforts, airport amenities, onboard service and on-time performance.
After Air India was re-privatised (or de-nationalised!) about three years ago, there were great hopes that the Tatas would instantly take the airline back to its glory days.

Naturally there have been lots of social media rants as that has not happened immediately. It is rather like when some people imagine they can get broken bones or torn ligaments to heal in a far shorter time than the doctors' estimates,