Microsoft is forcing its AI assistant on people—and making them pay
Subscribe to enjoy similar stories. Microsoft is trying a new approach to build excitement for its artificial-intelligence assistant Copilot: Give it to customers whether they want it or not. The tech company recently added Copilot to its consumer subscription service for software including Word, Excel and PowerPoint in Australia and several Southeast Asian countries.
Along with the AI feature, it raised prices for everyone who uses the service, called Microsoft 365, in those countries. What about people who don’t want to pay for an AI assistant to spruce up their documents and summarize emails? They are out of luck. Alistair Fleming uses Word to write scripts for his YouTube channel about 1990s Japanese wrestling.
The Australian noticed that every time he finished a line, Copilot’s rainbow logo would pop up on screen and ask if it could help with his writing. “It was very keen to be used, and this was irritating to me as a user," Fleming said. Fleming also noticed his monthly bill for 365 increased to 16 Australian dollars from A$11.
Some users said on social media that Copilot pop-ups reminded them of Clippy, Microsoft’s widely derided Office helper from the late 1990s, that would frequently offer unsolicited help. A Microsoft spokesman wouldn’t comment on the strategy behind the forced addition of Copilot in certain regions and whether the company plans a similar approach in other markets. The change demonstrates the lengths to which Microsoft is going to try to profit from its huge investments in AI.
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