What is NHAI's new Rajmargyatra app and why is it relevant? Explained
National Highway Authority of India (NHAI) has launched a new app called 'Rajmargyatra' in a bid to improve user experience on highways and create a ‘citizen-centric unified mobile application’. The application is currently available in Hindi and English and can be downloaded via the Google Play Store and iOS App Store. According to a release from the Ministry of Road Transport and Highways, 'Rajmargyatra' is a user-friendly app that will help provide travellers with comprehensive information about India's highways and also offer them an efficient grievance redressal mechanism.
1) Essential highway information: NHAI claims that the Rajmargyatra app will act as a "one-stop repository of essential information" for national highways. The app will allow users to get real-time weather conditions, details of nearby toll plazas, petrol pumps, hospitals, hotels and other essential services and timely traffic alerts. 2) Complaint Redressal: NHAI says that the Rajmargyatra app comes with an inbuilt complaint redressal and escalation mechanism.
The app can help users report highway-related issues, while having the feature to attach geo-tagged pictures and videos of the situation. The government agency says that the registered complaints will be addressed in a time-bound manner and there will be system-generated escalations to higher authorities in case of delays in redressal. In a bid for "complete transparency", the app also comes with the functionality to check the status of the complaints.
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