Air India passenger finds metal blade in meal, airline says this
Air India reportedly found a piece of metal blade in his meal. Confirming the incident, a spokesperson for the airline later blamed a vegetable processing machine for the same.
Rajesh Dogra, Chief Customer Experience Officer of Air India, said, «Air India confirms that a foreign object was found in the meal of a guest aboard one of our flights. After investigation, it has been identified as coming from the vegetable processing machine used at the facilities of our catering partner. We have worked with our catering partner to strengthen measures to prevent any recurrence, including more frequent checking of the processor, especially after chopping any hard vegetables.»
The airline has come under scrutiny for poor services in recent times.
On Saturday, a business-class passenger on an Air India New Delhi-Newark flight alleged that «uncooked» food was served during his flight.
The passenger, Vineeth K, said that the seats were also dirty. «Yesterday's flight was no less than a nightmare. I booked business class (for an office trip). The seats were not clean, worn out, and of the 35 seats, at least 5 were not functional,» he said. Alleging that the flight took off after a 25-minute delay, Vineeth said, «After settling in for 30 minutes post takeoff, I wanted to sleep (at 3:30 AM) and realized that my seat doesn't recline to a flat bed because it's not working.»
Uncooked food, worn out seats: Air India business-class flyer recounts 'nightmare' flight to US
Poor service on premium air ticket: Air
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